Facilities & Operations :: Repairs
[Submitting Requests for Repairs]
Each site has a designated person that handles communications with Facilities Maintenance. This person is responsible for entering a work order on the site-based work order tracking system. The designated person should review previously submitted work orders to ensure that the request is not a duplicate, as duplication tends to slow the work order completion process down. The designated person should also contact the maintenance department by phone when the work request is an emergency needing immediate attention.
[Maintenance and Repairs]
As service requests are received, each is assigned a priority (emergency, urgent, or routine) based on the problem’s effect on life safety and/or continuance of academic study.
Emergency and urgent requests are dispatched to maintenance personnel immediately.
It should be noted that backlogs are common and inevitable. Several weeks delay could occur between the submission of a request and it’s final resolution in some instances. Potential reasons for delays could range from having to obtain permits, to workforce scheduling conflicts, to material procurement, to obtaining drawings and so on. The maintenance staff will inform you if they encounter any unusual delays.
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